Terms & Conditions Mamak 24 – Terms of Use for Malaysia's Online Entertainment Platform

This document constitutes a legally binding agreement between you ("Member" or "User") and mamak 24 ("Platform", "We", or "Company"). By accessing, registering for, or using any part of the platform mamak 24, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety.

If you do not agree with any part of these Terms & Conditions, you are not permitted to use the platform mamak 24. Continued use of the platform following any amendments to these Terms & Conditions will be deemed as your acceptance of those changes.

2.1 Age Requirement

Platform mamak 24 is strictly limited to individuals who are 18 years and above only. By registering an account, you confirm that you have reached the legal age required to participate in online entertainment activities in Malaysia. mamak 24 reserves the right to request proof of age at any time, and any account suspected of being owned by an underage individual will be suspended immediately.

2.2 Additional Eligibility Requirements

To register for and use the mamak 24 platform, you must also:

• Be a Malaysian citizen or permanent resident, or be physically located in Malaysia at the time of use
• Not appearing on any list of individuals banned from gambling activities by any relevant authority
• Not currently under a self-exclusion period from the mamak 24 platform
• Have the legal capacity to enter into a binding agreement
• Providing accurate, complete, and up-to-date personal information during registration

2.3 One Account Per User

Each individual is only permitted to hold one mamak 24 account only. Multiple account registrations by the same individual are strictly prohibited and may result in the termination of all associated accounts along with the forfeiture of all remaining balances and bonuses.

You are solely responsible for keeping your account login credentials confidential mamak 24 you, including your username and password. All activities that occur under your account are your sole responsibility.

3.1 Account Security Obligations

• Use a strong, unique password for your mamak 24 account
• Do not share your login credentials with anyone, including family members
• Always log out of your account after each session, especially on shared devices
• Please notify us immediately if you suspect any unauthorised access to your account
• Update your personal information whenever any changes occur

3.2 Account Verification (KYC)

Mamak 24 reserves the right to request identity verification (Know Your Customer – KYC) at any time, particularly before processing withdrawals above a certain amount. Required documents may include a national ID, proof of address, or bank statement. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

4.1 Accepted Payment Methods

Mamak 24 accepts deposits and withdrawals via the following Malaysian digital payment methods:

• Touch 'n Go eWallet – Credits within <1 minute
• GrabPay – For active Grab users in Malaysia
• Boost – A fast and secure e-wallet option
• ShopeePay – For Shopee platform users
• DuitNow – Direct transfer between Malaysian banks
• FPX Maybank2u – Maybank internet banking
• CIMB Clicks – CIMB Bank internet banking

All deposits and withdrawals must be made in Malaysian Ringgit (MYR) only. mamak 24 does not accept any foreign currency.

4.2 Deposit Limits

• Minimum deposit: RM20 per transaction
• Maximum deposit: Subject to the limits set by your payment method and account tier
• Members may set their own daily, weekly, and monthly deposit limits through their account settings

4.3 Withdrawal Requirements

• Minimum withdrawal: RM50 per transaction
• Withdrawals are only permitted to the same payment method used for the deposit, or to a verified bank account registered in the member's name
• KYC verification may be required for first-time withdrawals or withdrawals exceeding certain limits
• Withdrawal processing time: 1–2 hours after all verifications are complete
• Mamak 24 reserves the right to withhold withdrawals suspected of involving fraud or money laundering until the investigation is concluded

All bonuses and promotions offered by mamak 24 subject to the specific terms and conditions stated in each respective promotional offer. The following general terms apply to all bonuses unless stated otherwise:

5.1 Betting Requirements (Rollover)

• All bonuses carry a wagering requirement (rollover) that must be fulfilled before any withdrawal can be made
• Standard rollover requirements range from 5x to 20x depending on the bonus type
• Rollover contribution rates vary by game category – Sports typically contributes 100%, slots contributes 100%, while Live Casino contributes between 10%–20%
• Bonus validity is 7 days from the date of issuance unless otherwise stated

5.2 General Bonus Rules

• Each promotion is limited to one member, one IP address, one device, one payment method, and one residential address
• Mamak 24 reserves the right to void bonuses and any associated winnings in the event of bonus abuse
• Bonuses cannot be directly withdrawn as cash unless the rollover requirements have been fully met
• The welcome bonus is available to new members making their first deposit only

All games offered on the platform mamak 24 – including online slots, live casino (baccarat, blackjack, roulette), jackpot, and other table games – are subject to the following rules:

• The outcome of all games is final and may not be disputed unless a proven technical error has occurred
• In the event of a technical disruption during gameplay, the affected bets will be voided and funds returned to the member's account balance
• Mamak 24 is not liable for any losses arising from internet connectivity issues or device failures on the member's end.
• All games use a Random Number Generator (RNG) system certified by independent international bodies
• Minimum and maximum bet limits for each game are as stated in the respective game interface

6.1 Technical Failure

In the event of a technical failure on the mamak 24 system during an active game session, we will make every effort to restore the session. If restoration is not possible, all affected bets will be refunded to the member's account. Results recorded by the mamak 24 server prior to the disruption are final.

The Sports Betting section at mamak 24 covering a wide range of sports including football (Malaysia Super League, EPL, La Liga, UCL), badminton (BWF World Tour, Thomas Cup, Uber Cup, Malaysia Open), tennis, NBA basketball, e-sports (MLBB, Dota 2, CS2), Formula 1, and more.

7.1 Bet Acceptance

• Bets will only be accepted before the designated closing time for each match
• Mamak 24 reserves the right to decline, limit, or void any bet at any time without providing a reason
• Confirmed bets may not be cancelled by the member except through the Cash Out feature where available (if applicable)

7.2 Bet Settlement

• All bets are settled based on official results announced by the relevant tournament governing body
• If a match is postponed and does not resume within 48 hours, the bet will be voided and funds returned
• If a match is played at a different venue from the one scheduled, bets remain valid unless the market has been suspended
• For live in-play betting, the match situation at the exact time the bet is placed is final for settlement purposes

7.3 Odds

All odds displayed on the platform mamak 24 are in decimal format. Odds may change at any time before a bet is confirmed. The odds applicable to each bet are those in effect at the time the bet is received and confirmed by the system.

Use of the platform mamak 24 is subject to certain standards of conduct. The following are strictly prohibited and may result in account termination and forfeiture of funds:

• Registering multiple accounts under your own name or someone else's
• Use of automation software (bots), scripts, or any technological tools to gain an unfair advantage
• Bonus abuse through methods that violate promotion terms, including hedging bets across multiple accounts
• Money laundering or use of funds from illegal sources
• Sharing or selling your mamak 24 account to any other party
• Exploiting any bugs or technical vulnerabilities on the platform
• Any form of fraud, identity falsification, or misconduct that harms other members or the platform
• Providing false information during registration or the KYC verification process

9.1 Termination by Member

Members may close their account mamak 24 theirs at any time by contacting our customer support team. Prior to account closure, all eligible funds will be processed and returned to the registered payment method.

9.2 Suspension by Mamak 24

Mamak 24 reserves the right to suspend or terminate any member's account at any time and without prior notice if:

• There is a breach of any part of these Terms & Conditions
• There is activity suspected to be fraudulent, involving bonus abuse, or money laundering
• Member fails to complete KYC verification within the required timeframe
• Account inactive for more than 12 consecutive months
• There is a directive from the relevant authorities

9.3 Self-Exclusion

Members who feel they need a break from playing can activate the self-exclusion feature through their account settings. The self-exclusion period can be set from 1 day to indefinite. While self-exclusion is active, access to all games will be fully blocked.

Mamak 24 is deeply committed to promoting responsible gambling practices. We believe that good entertainment is entertainment that does not negatively impact a person's life, relationships, or finances.

Our platform provides a range of tools to help members manage their usage:

• Deposit Limits – Set your own daily, weekly, or monthly deposit limits
• Loss Limits – Limit the amount you can lose within a given period
• Play Time Limits – Limit the time you spend on the platform each day
• Self-Break – Temporarily suspend access to your account for a set period
• Permanent Exclusion – Permanently close your account if needed

If you are concerned about your own gambling habits or those of someone close to you, please visit the Responsible Gaming us for further information and support resources.

To the extent permitted by applicable Malaysian law, mamak 24 shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our platform, including but not limited to:

• Financial losses arising from game or betting outcomes
• Service disruptions caused by factors beyond our control (force majeure)
• Data loss resulting from the member's device failure or internet connection issues
• Unauthorised account access resulting from a member's negligence in safeguarding their password

Mamak 24's maximum liability to any member under any circumstances is limited to the total amount deposited by that member within the 30 days preceding the relevant claim.

12.1 Right to Amend

Mamak 24 reserves the right to amend, update, or replace these Terms & Conditions at any time. Any changes will take effect immediately upon being posted on the platform. We will endeavour to notify members of significant changes via email or in-platform notices.

12.2 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms & Conditions shall first be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute shall be referred to the appropriate Malaysian courts.

12.3 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our customer support team mamak 24 via:

• Email: support@mamak24.im
• Live Chat: Available 24 hours a day, 7 days a week via the platform
• WhatsApp: Number available under the "Contact Us" section of the platform